MSB Garage Door Repair ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage our garage door repair and installation services in Los Angeles and the San Fernando Valley.
Important Notice
By using our services or submitting information through our website, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use our services or website.
1. Information We Collect
We collect information necessary to provide efficient service and communication. This includes:
Personal Identification Information
Name, phone number, email address, and physical service address provided voluntarily via our contact forms or over the phone.
Service Data
Information regarding your garage door system, gate type, specific repair issues, and service history.
Technical Data
When you visit our website, we may automatically collect details such as your IP address, browser type, operating system, and access times to help keep the site secure and working correctly.
Cookies and Analytics
We use Google Tag Manager (container GTM-5R73NKLJ) to load Google Analytics, and nothing else. Analytics is off by default: no analytics cookies are set until you consent, and Google Consent Mode keeps analytics and advertising storage denied until then. We do not use advertising or social media tracking pixels. For details, see our Cookie Policy.
2. How We Use Your Information
We use the collected data strictly for business purposes:
Service Fulfillment
To schedule, dispatch, and complete garage door repairs, installations, and maintenance.
Communication
To send appointment confirmations, arrival estimates (for example, "Technician is on the way"), and invoices.
Customer Support
To respond to your inquiries and emergency requests.
Improvement
To analyze service quality and website functionality.
3. SMS and Communication Consent
By submitting your phone number through our website forms, you explicitly consent to receive calls and text messages (SMS) from MSB Garage Door Repair regarding your service request, estimates, or account updates.
Frequency
Message frequency varies based on your service status (for example, scheduling, technician arrival).
Opt-Out
You may reply STOP to any text message to unsubscribe at any time. You may reply HELP for assistance.
Cost
Standard message and data rates may apply depending on your carrier plan.
Privacy
We respect your inbox. We do not send unauthorized spam or third-party marketing offers.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties.
No Mobile Information Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service Providers
We may share necessary details (such as your address and the reported issue) with our dispatched technicians and, where you choose to pay by card, our payment processor, strictly to fulfill the service you requested.
Legal Requirements
We may disclose information if required by law, court order, or to protect the safety, rights, or property of MSB Garage Door Repair or the public.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Universal Privacy Rights
While some privacy laws apply specifically to residents of certain states (such as California's CCPA/CPRA), we extend these core privacy rights to all users, regardless of location, as a matter of transparency and good business practice.
Right to Know
You may request details about the categories of personal information we collect and how we use it.
Right to Delete
You may request the deletion of your personal information, subject to certain legal exceptions (for example, record-keeping for warranties and tax compliance).
Right to Opt-Out of Sale or Sharing
You have the right to opt out of the sale or sharing of your personal information. Visit our Do Not Sell or Share My Personal Information page to exercise this right.
Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
Global Privacy Control (GPC)
When your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of sharing and do not enable non-essential cookies.
To exercise these rights, visit our privacy request page or contact us directly.
7. Third-Party Links
Our website may contain links to third-party sites (for example, manufacturer pages). We are not responsible for the privacy practices or content of these external sites.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
MSB Garage Door Repair
Phone: (818) 650-7697
Email: contact@msbgaragedoorrepair.com
Location: Los Angeles, CA